Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, disclosure, and safeguarding of personal information provided by users of the ba77 platform. By accessing or using ba77, you acknowledge that you have read and understood this policy in its entirety. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.

ba77 is committed to responsible data stewardship. We serve players across Bangladesh — including those based in Dhaka, Chittagong, Sylhet, and beyond — and we take the protection of their information with the utmost seriousness. This policy is intended to be fully transparent about our practices.

2. Information We Collect

When you register and use your ba77 account, we collect certain categories of personal data that are necessary to provide you with a secure and compliant betting and gaming experience. The categories of information we may collect include:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document for age and identity verification purposes.
• Contact information: email address, mobile phone number, and residential address within Bangladesh.
• Financial information: mobile banking wallet identifiers (such as bKash, Nagad, or Rocket account references) and transaction records associated with deposits and withdrawals on the platform.
• Technical data: IP address, device type, browser type, operating system, and usage logs collected automatically when you access ba77.
• Behavioural data: gaming history, betting patterns, session durations, and interactions with promotions, bonuses, and free spin offers on the platform.

3. How We Use Your Information

ba77 processes your personal data only for purposes that are directly related to the provision of our services, the security of your account, and our legal obligations. We do not use your data for purposes inconsistent with those stated here. Specifically, we use collected information to:

• Verify your identity and confirm that you meet the minimum age requirement of 21 years, in compliance with responsible gaming obligations.
• Process deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records.
• Deliver personalised communication about promotions, welcome bonus offers, and platform updates relevant to your account and gaming preferences.
• Detect and investigate suspicious activity, fraud, and unauthorised account access to maintain the integrity and security of the platform.

4. Cookies and Tracking Technologies

ba77 uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, maintain your logged-in session, and analyse aggregate usage patterns. Cookies are small text files placed on your device when you visit our site. They do not contain personally identifiable information in isolation, but when combined with account data they help us deliver a more consistent and relevant service.

You may disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain features on ba77, including your ability to stay logged in across sessions.

5. Data Sharing and Disclosure

ba77 does not sell, rent, or otherwise transfer your personal data to third parties for marketing or commercial purposes. We may, however, share data with carefully selected service partners under strict confidentiality agreements where it is necessary to operate the platform. These include:

• Payment processing partners who facilitate deposits and withdrawals through bKash, Nagad, Rocket, and Upay — these partners receive only the minimum data required to execute transactions securely.
• Game content and platform infrastructure providers (including studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) who may process session and gameplay data to deliver their games on our platform.
• Fraud prevention and security service providers who analyse patterns across multiple platforms to identify and block suspicious or fraudulent behaviour before it affects our players.

6. Data Security

The security of your personal information is fundamental to how ba77 operates. We employ industry-standard SSL encryption across all data transmission channels. Our servers are maintained in secure environments with controlled access, regular vulnerability assessments, and routine security audits. Sensitive financial information — including mobile wallet identifiers associated with bKash, Nagad, and Rocket transactions — is stored using encryption at rest and is accessible only to authorised systems on a strict need-to-know basis.

Despite these measures, no digital platform can guarantee absolute security. We strongly encourage all players to use strong, unique passwords, enable any available two-factor authentication options, and to contact us immediately at [email protected] if they suspect unauthorised access to their account.

7. Data Retention

ba77 retains personal data only for as long as necessary to fulfil the purposes outlined in this policy. In practice, this means:

• Account and identity data is retained for the duration of your active account plus a minimum of five years following account closure, in compliance with standard record-keeping obligations.
• Transaction records are retained for a minimum of seven years to meet financial record obligations and to facilitate dispute resolution.
• Technical logs and behavioural data are retained for up to 24 months for security monitoring and platform improvement purposes, after which they are permanently deleted or anonymised.

8. Your Rights as a Player

ba77 respects the rights of its players regarding their personal data. Every registered user of the platform has the right to request access to the personal data we hold about them, to request correction of inaccurate or incomplete records, and to request the deletion of their data where it is no longer necessary for us to retain it. You also have the right to object to or restrict the processing of your data in certain circumstances, and to withdraw consent for communications at any time.

To exercise any of the rights listed above, please contact us in writing at [email protected]. We will acknowledge your request within 48 hours and aim to fulfil it within 30 calendar days. In cases where identity verification is necessary, we may ask you to confirm your identity before processing a request.

9. Third-Party Links and Services

The ba77 platform may include references to, or integrations with, third-party game providers and payment processors. ba77 is not responsible for the privacy practices of these external parties. When interacting with any third-party service, we encourage you to review their own privacy policies. The third-party services we work with may include:

• Game studios and content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Mobile payment processors and digital wallet services used by players throughout Bangladesh, including bKash, Nagad, Rocket, and Upay.
• Analytics and security service providers that help us maintain platform performance and detect fraudulent activity.
• Customer support tooling providers that assist in managing and resolving player enquiries and complaints.

10. Children and Age Verification

ba77 is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. All new registrants are required to confirm their age at the time of registration, and we reserve the right to conduct enhanced identity verification checks at any time to confirm that a player meets the minimum age requirement. 21+ only.

If we discover that a user under the age of 21 has registered and provided personal data, we will promptly close the account, reverse any related transactions where possible, and permanently delete all associated personal data from our records.

11. Changes to This Privacy Policy

ba77 reserves the right to amend or update this Privacy Policy at any time. Material changes to the policy will be communicated to registered users via the email address on file or through a prominent notice on the platform. Continued use of ba77 following the posting of such changes constitutes acceptance of the revised policy. We recommend that all players review this page periodically to stay informed of their rights and our current data practices. The effective date at the top of this page indicates when this version of the policy was last reviewed.

12. Governing Law and Jurisdiction

This Privacy Policy and all matters relating to the collection, processing, and protection of personal data by ba77 shall be governed by applicable international data protection principles and the laws of the jurisdiction in which ba77 operates. By using the ba77 platform, players based in Bangladesh acknowledge that their data will be processed in accordance with the standards described in this policy.

If any provision of this Privacy Policy is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.